Label printer software and apps:
With the Leitz Icon labelling software, print labels from any device. Download now by clicking on the button below.

Mac and Windows: Leitz Icon Software automatically checks for updates when there is an internet connection. When a software update is available, you are notified automatically when you start Leitz Icon Software.

iOS: Updates are available from the App Store and are handled in the same manner as all other apps on your device, based on your iOS settings.

Get your Leitz Icon label printer started easy with the Quick Start Guide.

For further, more detailed information, please download the full user manual. 

To download the Quick Start Guide please click here.

To download the User Manual please click here.

On the link below, you can see all Leitz Icon tutorials. Take labelling to the max.

Yes. Updates to the Leitz Icon printer firmware are release periodically to add functionality. The firmware can be updated wirlessly using a Windows or Mac computer. You can find the newest Icon firmware on the Leitz Icon web site, along with easy to follow instructions (PDF file) for updating the firmware. You can also watch a video. 

Register your Leitz Icon Smart Labelling System and get extended warranty by one year.

We will continue to sell label cartridges and provide technical support and software updates to the installed base of Icon users until the end of 2020 but we will closely monitor the situation and our customer commitments.

We will continue to sell label cartridges and provide technical support and software updates to the installed base of Icon users until the end of 2020 but we will closely monitor the situation and our customer commitments.

The length of time required to fully charge the battery depends on the initial charge level. When fully discharged, the battery takes approximately three hours to charge if the printer is not in use.

The battery supplies 24VDC at up to 4A and has a 2405mAh capacity.

Once fully charged, the battery can be used portably for approximately 12 hours, printing up to 1200 address labels.

It is not necessary to fully discharge the battery before recharging. You can recharge the battery at any time.

To improve the performance of your battery pack, do the following.

• Charge the battery before using it for the first time.
• Do not leave the battery plugged in to the power supply if not in use for an extended period.
• Do not store the battery in a fully discharged state for long periods of time. The remaining capacity of the battery pack when placed into storage should be around 50–75%.
• Recharge the battery at least every 90 days.

North America: Laws for disposing of Lithium Ion batteries vary by locality; please check your local regulations.
Leitz has partnered with Call2Recycle; 30,000 drop-off centers are available for recycling your battery.

Visit www.leitz.com/recycle for more information.

Europe: You must dispose of electric and electronic appliances and empty batteries at specially provided public locations. There is no charge for disposal. For more information, contact your local city or district council or the shop where you purchased the product.

Yes. When the printer is operating on battery power and not printing, the printer goes into a low power state. This ensures that the printer is always ready to print an incoming print job. In this low power mode, the printer draws a minimal amount of energy.

The Leitz Icon printer does not have an on/off switch. After a period of inactivity, the printer goes into sleep mode and the power status light dims.In sleep mode, the printer draws a minimal amount (below 1 Watt) of energy.

To turn off all power to the printer, unplug the power cord and disconnect the battery.

After a period of inactivity, the printer goes into sleep mode and the power status light dims. In sleep mode, the printer draws a minimal amount of energy.

Leitz Icon Intelligent Label Cartridges are made of recyclable materials. The housing is constructed of paper pulp with a cardboard core.

The folding label guide is constructed of #7 ABS plastic. Please check with your local recycling facility to verify that #7 ABS plastic is accepted for recycling.

Then simply separate the green label guide from the cartridge and put both into proper recycling bins.

Leitz Icon Intelligent Label Cartridges are not refillable and should be recycled once empty.

When the printer is connected to your local wireless network, there is no limit to the number of users that can share the printer.
When using Soft AP mode, up to five users at a time can connect directly to the printer.

No password is required when connecting to the printer using USB or Wi-Fi Protected Setup (WPS).
A user name and password are required to access the Leitz Icon Control Panel and Printer Setup Wizard.
The Icon Control Panel and Setup Wizard are used to connect the printer and configure wireless printing
and other networking functions of the printer, while in Soft AP mode.

Your company may have restrictions in place. For more information, contact your network administrator.

Using Soft AP mode, you can wirelessly connect the printer to your computer without connecting to an existing wireless network. In Soft AP mode, the printer acts as its own access point, or Soft AP, allowing a direct wireless connection between the printer and your computer.
When connected to the printer in Soft AP mode, you cannot access your local wireless network.

Yes, you can share the Leitz Icon printer on your local network. You can also share the printer by connecting the printer to a compatible network router or print server using the USB cable.
Additionally, Mac OS X and Windows computers have built-in printer sharing for any printer that is directly connected to your computer.

As with any wireless device, the range of the Wi-Fi signal is dependent on the envirionment in which th printer is used. Factors such as wall thickness or density can interfere with the wireless signal, as can interference caused by other electronic equipment. If the printer is dropping off of your wireless network or you are having trouble connecting in Soft AP mode, try moving the printer closer to your computer.

Regardless of your network connection, you can print to the Leitz Icon printer if the printer is connected to your computer using the USB cable.
You can also print to the printer if you are connected to the same VPN that the printer is connected to. It is not possible to print to a local network printer when a VPN connection is active on your computer.

You must have internet access to download Leitz Icon Software from the Leitz website. Once installed, the software regularly checks for updates automatically when there is an internet connection.

The Leitz Icon printer can act as its own access point, or Soft AP, allowing a direct wireless connection between the printer and up to four computers. Using Soft AP mode, you can wirelessly connect the printer to your computer without connecting to an existing wireless network.
See a helpful how-to video at www.leitz.com/iconvideos or refer to the Leitz Icon Printer User Guide for information about connecting to the printer using Soft AP mode.

Yes. Updates to the Icon printer firmware are release periodically to add functionality. The firmware can be updated wirelessly using a Windows or Mac computer.

You can find the newest Icon firmware on the Leitz Icon web site, along with easy to follow instructions (PDF file) for updating the firmware. You can also watch a video at www.leitz.com/iconvideos.

If your printer is not displayed in the list of available printers when adding the printer in Windows, you can add the printer with manual settings using the printer's IP address.

For an even easier way to add your printer in Windows, see FAQ 'Is there an easier way to add my Leitz Icon printer in Windows?'

The following procedure describes how to add the printer in Windows 8 and Windows 7. If you are using a different version of Windows, refer to the Windows documentation for information on adding a network printer with manual settings.

1. Click Start, click Control Panel, click Hardware and Sound, and then click Devices and Printers.

2. Click Add a printer.

The Add Printer dialog box appears.

3. (Windows 7 Only) Select Add a network, wireless, or Bluetooth printer.

4. Click The printer that I want isn't listed.

5. Select Add a local printer or network printer with manual settings, and then click Next.

6a. (Windows 8 Only) Select Create a new port, select Standard TCP/IP Port in the Type of port
list, and then click Next.

6b. (Windows 7 Only) In the Device type list, select TCP/IP Device, and then click Next.

7. In the Hostname or IP address box, type ICON-xxyyzz
Replace xxyyzz with the last six digits of your printer's MAC address. The MAC address for your printer can be found on the label on the bottom of your printer.

8. Under Device Type, select Standard, and then select Generic Network Card in the list.

9. Click Next.

10. In the Manufacturer list, select Leitz.

11. In the Printers list, select Leitz Icon, and then click Next.

12. Select Use the driver that is currently installed, and then click Next.

13. (Optional) Type a name for your printer in the Printer name box.

14. Click Next.

15. Select whether or not you want to share the printer, and then click Next.

16. Click Finish.

The printer is now available for printing.

If you don't know the IP address for your printer, you can find the printer by using your browser to connect to the printer's control panel using ICON-xxyyzz as the URL or link, where xxyyzz is the last six digits of your printer's MAC address.

The MAC address for your printer can be found on the label on the bottom of your printer. As an example, a bottom label that says "MAC : 00: 1E : CO : 13 : 13: A5" turns into a Printer ID of ICON-1313A5.

Plastic and Paper labels are thermal sensitive materials. This means that they will discolor by heating up the material.

This is also the principal how the image is created on the labels.

Our labels will discolor when applied on hot surfaces.

How long it will last and how much it will discolor will be depending on the surface material, time and temperature on which the labels are applied.

So the result will be different case by case and depending what the customers acceptance criteria is and will also be depending how long the labels need to stay on the applied surface.

Take the cartridge out of the printer.

Check to see if the label paper is not sticking out too much or not sucked in too deep.

If sticking out too much push it back in gently till it is in align with the opening of the green plastic part of the cartridge.

If it is in too deep try pulling it out till it is in align with the opening of the green plastic part of the cartridge.

This will make it easier for the printer to roll and communicate with the software.

If this is not the case then proceed to update your firmware to latest version on the Leitz site.

Also make sure the print button is green and not greyed out.

If the Icon is offline software will not be able to read the cartridge information.

In this case this would be a offline problem of the printer and not a cartridge problem.

This could also be resolved by performing a power cycle. ( take the power plug out wait a few secs and insert it back in).

The Leitz Icon printer is a direct thermal printer and prints using heat. It is possible for the printed portion of the label to fade over time. Exposure to direct sunlight or excessive heat can cause the unprinted portion of the label to darken, making the label difficult to read.

If not exposed to excessive heat or light, labels will remain readable for many years.

Leitz Icon plastic labels are water-resistant. The labels will stay in place and remain readable even when exposed to water.

Leitz Icon labels are not oil-resistant.

Yes, Leitz Icon labels are acid-free and non-toxic.

Repositionable labels are not available at this time.

Leitz Icon labels may leave behind traces of label material or adhesive when removed from some surfaces.

Leitz Icon labels are not washing machine safe. The Leitz Icon printer is a direct thermal printer and prints using heat. Exposure to excessive heat (from a washing machine or other source) can cause the unprinted portion of the label to darken, making the label difficult to read. The adhesive can also be affected, depending on the surface the label is applied to.

Leitz Icon labels are not dishwasher safe. The Leitz Icon printer is a direct thermal printer and prints using heat. Exposure to excessive heat (from a dishwasher or other source) can cause the unprinted portion of the label to darken, making the label difficult to read.

When the printer is in Soft AP Mode, up to 5 users can connect to the Leitz Icon printer at one time. Users must have Leitz Icon Software installed on their device.
When the printer is connected to your wireless network, any user on the network can connect to the printer.

Make sure that the label cartridge is loaded into the printer correctly. Please check if you are connected to your Leitz Icon printer and if the right Leitz Icon Printer is selected in the Software.

The cartridge info is only displayed, if the printer is status "Online" in the Leitz Icon SW. If the label cartridge is loaded correctly and the power and wireless status lights alternately blink, this indicates that the label cartridge is invalid or unreadable.

First, try powering the printer off and back on. This may clear the label jam.
If not, complete the following procedure to clear the label jam.

1. Disconnect the power cord and battery from the printer to power off the printer.
2. Tear off any labels that have already fed through the label exit slot.
3. Push the button on the top of the printer to open the cartridge door.
4. Lift the label guide latch/platen release.
5. Remove the label cartridge from the cartridge compartment, pulling the extruded labels from the label feed slot.
6. Use a pair of scissors to cut off any labels that have exited the label cartridge before reloading the label cartridge.

NOTE: If you think a partial label may be stuck in the printer, you can access the platen and cutter by removing the front panel of the printer.

See the video here for instructions on removing the printer panel and clearing the paper path.

Several options are available for getting your Leitz Icon printer back in working order. Click here to contact customer support for more information.

Labels will last for 12-18 months when stored properly.

Check to make sure that the label cartridge is loaded properly and that the labels are in the correct position within the label cartridge.

• Open and close the cartridge door.
• Make sure the labels are not crumpled or folded in any way.
• Make sure the labels are not sticking out of the cartridge label exit slot. Use a pair of scissors to cut off any labels that have exited the label cartridge.
• Check to make sure that the labels are visible on the underside of the folding label guide. If necessary, gently pull the labels with your thumb until they reach the halfway point of the slot on the underside of the folding label guide.

The default user name and password for the Leitz Icon Control Panel are as follows.

User name: Admin
Password: password

If you have changed the user name and/or password and have forgotten it, you can reset the printer to the default settings. Resetting the printer reverts all settings, including the user name and password, to the default settings.
Complete the following procedure to reset the printer.

1. Disconnect the power cord and battery from the printer to power off the printer.
2. With the printer off, press and hold the WPS button on the back of the printer and reconnect the power cord to the printer.
3. Continue to hold the WPS button for ten seconds, and then release the button.

If the power status light is flashing slowly (once per second), this indicates that the inserted label cartridge
is not loaded properly in the printer or is out of labels.

• Check to make sure that the label cartridge is not out of labels.
• Check to make sure labels are visible on the underside of the folding label guide. If necessary, gently pull the labels with your thumb until they reach the halfway point of the slot on the underside of the folding label guide.
• Load a new label cartridge.
• If the power status light is flashing quickly (twice per second) and the wireless status light is off, this indicates that the printer is in self-test mode. Disconnect the printer from all power sources and then reconnect the power.

If both status lights are flashing slowly (once per second) at the same time, this indicates a label jam.

If both status lights are flashing flashing quickly (twice per second) at the same time, this indicates a cutter jam.

In either case, disconnect the printer from all power sources and then reconnect the power. If this does not resolve the issue, refer to the Leitz Icon Printer User Guide for more information.

This indicates that the label cartridge is invalid or unreadable. Make sure you are using a genuine Leitz Icon Intelligent Label Cartridge and that the cartridge identification chip is not dirty, damaged, or missing.

If the wireless status light is flashing slowly (once per second) and the power status light is solid, this indicates that the printer is waiting for a WPS connection.

If any labels are protruding from the label exit slot, use a pair of scissors to cut off the excess. If this is a recurring problem, it could be an indication that you should use the cleaning card to clean the paper path.

1. On your computer, search for available wireless networks.
2. From the list of available networks, select ICON-xxyyzz, where xxyyzz is a combination of letters and numbers that uniquely identify your printer from other Icon printers in the area.
3. Click Join or Connect.
4. Once connected, start a web browser on your computer.
5. In the address bar, type ICON-xxyyzz.local (where xxyyzz is the last six digits of your printer's MAC address) and then press Enter.
The MAC address for your printer can be found on the label on the bottom of your printer.
6. Enter your user name and password in the User name and Password boxes.
The default user name and password are as follows.

User name: Admin
Password: password

7. Click OK.

Mac and Windows: Leitz Icon Software automatically checks for updates when there is an internet connection. When a software update is available, you are notified automatically when you start Leitz Icon Software.

iOS: Updates are available from the App Store and are handled in the same manner as all other apps on your device, based on your iOS settings.

System requirements for Leitz Icon: Windows 7, 8 and 10; Macintosh OS X version 10.9 and later; iOS 8 or later; Android 4.1.2.

Only contacts that include an address are displayed in the Address Book.

In order to print to your Leitz Icon printer from the Leitz Icon app for iPad, the printer must be connected to your iPad by one of the following methods:

• Your Leitz Icon printer and your iPad must be connected to the same wireless network
• Your Leitz Icon printer must be connected to your iPad in Soft AP mode

If you have checked that one of the above is true and your printer still does not appear as an available printer in the Leitz Icon app for iPad, check your AirPrint settings in the Leitz Icon Control Panel (the printer's built-in web server).

Make sure the Enable AirPrint to allow printing from iPad check box is selected.

Using the Leitz Icon software, you can view your Mac Contacts in the address book pane, and then select the contacts for which you want to print address labels.

The Leitz Icon App allows you to select and print any contact from your Contacts App.

The option to import DYMO® Address Books is now available from the File menu.

This feature is not currently available.

This feature is not currently available.

This feature is not currently available.

There is no specific life testing for Icon. Leitz warrantees Icon for 2 years from the date of purchase, 3 years if the printer is registered with Leitz.

The Leitz Icon printer is a direct thermal printer and does not use ink or toner.

The cutter is not replaceable and has been tested to over 360,000 cuts, or more than 500 rolls of address labels.

In order for labels to be cut and ejected properly, a minimum label length of 28 mm (1.1 in) is enforced by the printer. Labels have a maximum length of 2.7 meters (106 inches).

No, this will not affect the print head. If you experience lighter than normal printing, use the included cleaning card to clean the paper path.

Leitz Icon Intelligent Label Cartridges use a special cartridge identification chip to relay information about the label cartridge, such as such as the type and size of the labels, the capacity of the label cartridge, and the number of labels used, to the software.

Printing stops when you open the cartridge door. Once you load a new cartridge into the printer, you must determine where printing stopped and restart the print job from that point.

Yes, you can design and save labels and templates. Saved labels and templates are available from the label selection pane.

Yes, any character set available on your device can be used in Leitz Icon Software and will print with the Leitz Icon printer.

Please check the Quick Start Guide or User Manual to make sure you have inserted the cartridge correctly. It is possible you need a firmware update for the printer to recognize your cartridge correctly. Check the support section for the latest firmware and instructions on how to install the firmware.

Resetting the printer reverts all settings to the default settings. Any settings, including wireless settings, that have been changed are lost. Resetting the printer will not remove any firmware or software updates.

1. Holding down the WPS button disconnect the power cord and battery from the printer to power off the printer.
2. With the printer off, press and hold the WPS button on the back of the printer and reconnect the power cord to the printer.
3. Continue to hold the WPS button for ten seconds, and then release the button.