You find every product information on the corresponding product page. Simply enter the product name or product number into our search bar.

For information about the manufacturer's warranty, please see our warranty conditions.

Our products are manufactured with the highest quality standards. If you should nevertheless realize any defects, please check your warranty conditions first. To process with your case as fast as possible, please fill out the contact form and upload your purchase receipt (including date of purchase, reseller name and address).

Most of our products are certified. To find the certificate please visit the corresponding product page, check the manual or contact us for a request.

To return your old devices please contact your local retailer.

You find every product information including the instruction manual on the corresponding product page. Simply enter the product name or product number into our search bar.

The range may be exceeded. Move both devices closer together again. Turn the speaker off and back on. The connection should be re-established.

Make sure that no other Bluetooth devices, wireless devices or other devices which may interfere with the connection are on in the area. Switch off such devices as necessary.

Turn the speaker off and back on.

Turn off your device's equalizer.

Make sure the speaker's volume level is not too high.

Make sure your Bluetooth device supports A2DP.

Make sure both devices are paired. Turn the speaker off and back on. The connection should be re-established.

Change the volume on the other device.

Charge the internal battery.

Make sure that the main switch is in the MP3 or Bluetooth position.

Make sure your mobile phone is equipped with HFP.

Make sure both devices are paired.

Turn the speaker off and back on. The connection should be re-established.

Press the "Play/Pause/Phone" button to resume playback.

Make sure your mobile phone is equipped with AVRCP.