You'll find all relevant product information on the product's page on our website. Simply enter the product name or number into our 'Product Search' bar at the bottom of the page and follow the link.

For information about the manufacturer's warranty, please see our warranty conditions.

To process your case as quickly as possible, please fill out the contact form and upload your purchase receipt (including date of purchase, reseller name and address).

Most of our products are certified. To find the certificate please visit the corresponding product page, check the manual or contact us for a request.

To return your old devices please contact your local retailer.

You'll find all product information including the instruction manual on the corresponding product page. Simply enter the product name or number into our 'Product search' bar at the bottom of the page, and follow the link.

Speaker range exceeded

The speaker has a range of 10m (33ft), should you exceed this - move both devices closer together, turn the speaker off and back on again and the connection should re-establish.

Interference by other devices

Sometimes other devices may interfere with your connection. Please ensure that any other Bluetooth devices or wireless technologies are off or out of range to re-establish a connection.

Turn the speaker off and then on again.

Turn off your device's equalizer.

Make sure the speaker's volume level is not too high.

Make sure your Bluetooth device supports A2DP to confirm that audio can be streamed from your device using Bluetooth.

Still not working? Ensure both devices are paired then turn the speaker off and back on again. The connection should be re-established.

Change the volume on the other device.

Charge the internal battery.

Make sure that the main switch is in the MP3 or Bluetooth position.

Make sure your mobile phone is equipped with HFP.

Make sure both devices are paired.

Turn the speaker off and back on. The connection should be re-established.

Press the "Play/Pause/Phone" button to resume playback.

Make sure your mobile phone is equipped with AVRCP - a feature which allows Bluetooth devices to control playback of media on remote devices.